How does Countr work?

Countr is your personalized online shopping platform. Discover and shop items curated to you from luxury labels, emerging designers, and wear-everyday brands that you love all in one place and in a single-cart. You can post looks, follow friends and trendsetters, chat and share products while unlocking exclusive deals and rewards as you go.

Do I have to pay to use Countr?

We charge a $1 fee so that we can keep Countr running and put food on our tables. 

I'm a brand and I want to sell on Countr — can I join too?

We'd love to hear from you! Just share some info with us and our team will be in touch.

About countr


MY Account

How do I change my password or email address?

1. On the Sign in screen, click “Forgot” 
2. Enter your email and click the “Request password Reset” button. 
3. Check your email for the reset password link and get to it! 

How do I change my Email Address?

1. In the upper right corner, click the arrow icon.  
2. Click on "Account Settings" in the dropdown menu.
3. Change your email by editing directly in the email field. 

How do I refer friends to Countr?

Countr is so much more fun with friends! On desktop, sign in to your Countr account by clicking "Sign in." Once you are signed in, click the arrow icon in the upper hand corner to access the drop-down menu. Click on "Invite friends" in the dropdown menu. 

Once you're on the Invite Friends screen, you can share Countr in three ways: 

1. Import contacts via Gmail; we'll send an email on your behalf; 
2. Invite through Facebook;
3. Add emails in the text field below. 


orders

how do i buy an item on countr

When you find an item you want to purchase, click “Add to Bag,” you'll then be asked to change pick your options in the next step. Once ready, simply proceed to checkout. Enter your shipping and payment information, then just click to pay. Be on the lookout for an email from Countr and the retailer you purchased your item from confirming your purchase. 

Can I save items for later?

Yes! To save an item on Countr, simply collect it to a collection or click the heart icon. To see your collections and liked items, click your avatar to view your profile page. 

when will my order arrive?

When you purchase an item on Countr, you are placing an order directly with the retailer. Each retailer has its own shipping method. When you place an order, you will receive a confirmation email from the retailer with an estimated arrival date. 

Can I change my order once it has been placed?

If you would like to change your order before it ships, please contact the retailer directly. Please note it may not be possible to change your order after we receive it as some of our brand partners have very short order modification windows. 

How do I cancel my order?

To cancel your order, please contact the retailer directly. Please note it may not be possible to cancel your order after we receive it as some of our brand partners have very short cancellation windows.

Where can I find my order number?

Once you place an order, you can find all your order information — including your order number — in your "Notifications" tab. Click your order confirmation and you will be directed to a page will all the information regarding your order.

How do I talk to a live person about my order?

We would love to talk with you about your order and welcome your feedback on how to improve our services. Feel free to email us anytime at: help@countr.com.


How is sales tax calculated?

Sales tax depends on the shipping destination and will be calculated during checkout.

What payment METHODS do you accept?

We accept American Express, Visa, Mastercard. 
We do not currently accept Discover, Paypal, Amazon Payments, Bitcoin, Apple Pay, Google Wallet or any other payment providers not listed here.

Is it safe to use my credit card online at Countr?

Yes! Countr process payments with Braintree, a secure PCI Level compliant service provider. Countr never touches your payment information or holds any sensitive information. For more information about our security and privacy policies, please refer to our Privacy Policy.

CHECKOUT


Which countries do you ship to?

Currently, we only support shipments to the U.S. and its territories

How much does shipping cost?

Each retailer has their own shipping and delivery options, so shipping won’t always be the same for each of your orders. Make sure you check what shipping option you selected, as some methods are faster than others.

We recommend contacting the retailer for issues like:

  • No delivery, or excessively late delivery
  • Goods damaged during shipping / delivery
  • Incorrect shipping rates / charges

If the retailer provided tracking information in the order confirmation email, make sure to track your order before contacting them for help.

SHIpping


Returns

Refunds, returns and exchanges

Countr works with various retail partners and the return policy varies per product and depending on the vendor. You can also view a products return policy on the product detail page on the website.

Each brand has their own refund, return and exchange policies. Please reach out to the retailer directly for all refund, return and exchange requests using the confirmation email you receive from the retailer. 

To view a full list of each retailers return policies, click here

 

Can't Find What You're Looking For?

 

The Countr Team is here for you. Contact us at help@countr.com and we’ll get back to you within 24 hours, and usually much sooner.